Europe, UK, Asia & RoW: [email protected] +44 (0)1622 859444 | USA & Canada: [email protected] +1 401-583-7846

FAQs

Your questions answered

When you buy products sold and shipped from outside your country, you, as the recipient, are responsible for paying import taxes and duties based on the laws of the country into which the products are being delivered. These will either be due in order to release your shipment or on receipt of the goods, depending on the delievery method selected.

At the time of order, our product pages would tell you if the parts you ordered was ready in stock for shipping. If not, it will give you a good indication as to how long it might take to fulfill your order.

If in the unusual event of your order not arriving within the times indicated on our shipping page, please contact our customer services team [email protected]
Depending on the shipping option used, we should have provided you with tracking details when your order was despatched.
Please note that, from time to time, there may be an issue that you need to resolve directly with the courier.

We can ship to most countries. Please view our shipping page for information on our times and rates.
If you cannot find your country, please contact our customer services team [email protected]

We understand that sometimes your choice of product may not work as anticipated or you’ve simply changed your mind.
Please view our returns policy page for further assistance.

We have over 3000 unique items available to purchase from our stock range. However, we also specialise in providing bespoke products for any industry. Whether you require a size we don’t offer as standard or you need a product modified in some way; please contact customer services [email protected] stating your requirements. A member of our experienced team will glady assist you with a competitive solution.